Complaint Management Specialist Medical Technology | Sachbearbeiter Beschwerdemanagement Medizintechnik (m/w/d)

Job Summary

This role is for a Complaint Management Specialist in Medical Technology, focusing on handling complaints related to transfusion medicine and cell therapy products. The specialist will be responsible for logging complaints in SAP, investigating root causes, creating and reviewing English complaint documentation, and performing statistical analysis. A key part of the role involves extensive communication in German and English with various internal and external stakeholders, including participation in English-speaking meetings. Additionally, the specialist will support R&D projects through laboratory work, measurements, analytics, and quality control, as well as developing and executing test methods. This position offers an opportunity to apply medical or biological expertise within a structured complaint management framework, contributing to product quality and R&D support.