Service Control Specialist | Spezialist (m/w/d) Service Steuerung

Job Summary

This role involves selecting and onboarding service providers, including demand analysis, market research, tender processes, and contract negotiations. A key focus is on performance management, continuously monitoring and steering provider performance against quality, cost, and SLA targets through regular reporting and reviews. The specialist will also build and maintain strong relationships with service providers, manage risks associated with external services, ensure compliance with data protection and security guidelines, and identify cost optimization opportunities. The position requires a proactive individual who can evaluate new technologies to enhance customer service processes and continuously challenge the status quo to drive innovation.