IT Support Technician | IT Support Techniker (m/w/d)

Job Summary

This role is for an IT Support Technician to join a leading global IT service provider, supporting large enterprises and the public sector. The position involves providing 1st and 2nd level support, primarily focusing on creating and managing tickets, analyzing and summarizing issues for escalation, and resolving common problems using a knowledge base. You will also be responsible for 1st level support for Windows and Mac hardware products. The ideal candidate will have a completed IT education, initial practical experience in IT support, and strong customer service skills. This is an excellent opportunity to work with a large, independent provider, offering stable employment and potential for long-term career growth.