IT Onsite Support Engineer | IT Onsite Support Engineer (m/w/d)

Job Summary

Join a dynamic team in Nuremberg as an IT Onsite Support Engineer, providing essential first-level support for hardware and software issues. In this role, you will be the first point of contact for users, classifying incoming requests, resolving issues independently using a knowledge base, or escalating them to specialized departments. You'll also identify recurring IT problems, document them systematically, and provide support via phone and a ticketing system like Service Now. This position offers a modern work environment, diverse tasks, and the opportunity to actively use your language skills, supporting users with their end devices, applications, and IT processes within a future-oriented industry, primarily serving pharmaceutical companies across Europe.