Customer Service Specialist | Customer Service Specialist (m/w/d)

Job Summary

This role is for a dedicated Customer Service Specialist to join an international leader in power tools, outdoor equipment, and accessories in Hilden, Germany. The specialist will be the primary point of contact for end customers, retailers, and business partners, handling inquiries related to orders, delivery status, products, complaints, and warranty claims. Key responsibilities include meticulous documentation in CRM systems and collaborating with internal departments like sales and logistics to ensure seamless service. This position is ideal for someone with strong communication and problem-solving skills, eager to contribute to process optimization and service quality within a dynamic and innovative company.