Service Desk Employee | Service Desk Mitarbeiter

Job Summary

As a Service Desk Employee, you will be the first point of contact for colleagues facing IT issues, handling disturbances, service requests, and incidents from reception to resolution. Your daily tasks will involve classifying, prioritizing, and documenting incoming reports, providing essential hardware and software support both remotely and on-site, and managing user accounts and permissions. You will also coordinate with internal IT teams and external service providers to ensure seamless support. This role is ideal for someone with a strong IT background, excellent problem-solving skills, and a commitment to continuous improvement of support processes. You'll contribute to maintaining high service standards and actively participate in a 24/7 on-call rotation, ensuring critical IT support is always available.