Service Desk Agent | Mitarbeiter Service Desk (m/w/d)

Job Summary

This role is for a Service Desk Agent who will be the central point of contact for IT service requests and incidents. Day-to-day, you will handle incoming service requests, implement change requests, and manage incident reports from users via phone and email. You'll act as the communication interface between users and other support teams, providing first-level support for software and hardware issues. Key responsibilities include prioritizing, classifying, and documenting disruptions in a ticketing system, and monitoring tickets to ensure compliance with Service Level Agreements. This position is ideal for someone with a background in IT, strong knowledge of Microsoft products and standard hardware, and excellent customer service skills, looking to contribute to innovative IT solutions within a dynamic environment.