Process Analyst for SAP S/4HANA Utilities | Prozessanalystin für SAP S/4HANA Utilities (a*)

Job Summary

This role involves being a central part of the S/4HANA Utilities process team within customer management, supporting and advising operational departments on market and business processes, particularly in billing, meter reading, device management, and market communication. The successful candidate will optimize the efficiency of IT solutions and ensure end-customer and user satisfaction. This includes shaping new and modified processes in the billing system, whether supporting internal stakeholders or implementing new legal requirements. The position demands a high degree of conceptual ability, commitment, strategic thinking, and strong communication skills to drive proactive development and optimization of cross-departmental processes and legal requirements. This is an opportunity to contribute to Hamburg's climate neutrality within a secure and modern work environment.