IT Service Technician (2nd Level Support) | IT Servicetechniker (m/w/d) 2nd Level Support

Job Summary

This role offers an exciting opportunity for an IT Service Technician to join a leading European IT company in Berlin, specializing in comprehensive IT solutions and e-commerce services. The successful candidate will provide essential 2nd Level Remote Support to various branches across Germany, managing incoming support tickets and contributing to network, server, and VoIP system management. Key responsibilities include supporting Windows Client systems and actively participating in the digital transformation efforts of a dynamic team. This position is ideal for a professional with a strong IT background, solid knowledge of Windows 10 Client and Microsoft Office, and good communication skills in both English and German, seeking career development and long-term job security within a supportive environment.