IT Support Specialist (Help Desk) | "Mein Sport? IT Support!", Supporter (m/w/d) im Help Desk

Job Summary

This role is for an IT Support Specialist (Help Desk) in the Nuremberg region, focusing on providing essential IT system support to users. Day-to-day responsibilities include consulting, maintaining, and servicing IT systems via phone, written communication, and remote access. The specialist will be responsible for accepting, classifying, and processing support requests using a ticket system, and will also assist with various IT projects such as migrations and rollouts. The ideal candidate will have a background as an IT Specialist for System Integration or a comparable qualification, coupled with initial professional experience in IT support. Key skills include familiarity with Windows operating systems and common applications, a self-reliant and systematic approach to work, and a keen interest in continuous professional development. This position offers the opportunity for hybrid work, allowing for flexibility and a good work-life balance within a supportive team environment.