IT Service Technician / IT Supporter | IT-Servicetechniker / IT-Supporter (m/w/d) in Dresden

Job Summary

This role involves providing essential 1st and 2nd level IT support, primarily for clients in the DACH region and increasingly internationally. The successful candidate will diagnose technical issues, collaborate with customers to find solutions, and coordinate with external service providers for installations and troubleshooting. A key part of the role is meticulous documentation of all inquiries and resolutions within a ticketing system. This is an exciting opportunity to join a dynamic team in Dresden, contributing to a forward-thinking digital information hub that integrates digital technologies with user-friendly physical presence, driving the city's digital transformation. The position offers a chance to elevate your IT career within an innovative environment, supported by a strong professional network.