IT Service Management / (Senior) Process Owner | IT Service Management/(Senior) Prozess Owner (m/w/d)

Job Summary

This role is for an experienced IT Service Management (Senior) Process Owner who will strategically and tactically shape ITIL4-aligned practices and drive their transformation into a modern agile work environment. The primary focus will be ensuring stable IT operations through standardized and automated processes, including defining and implementing control mechanisms and key performance indicators. The successful candidate will also be instrumental in conceptualizing the current process landscape and migrating it to an ITIL4-oriented model, collaborating closely with service owners and stakeholders. This position is ideal for someone passionate about continuous quality improvement, process maturity, and contributing to the design of a new ITSM tool landscape, all while working in an agile, backlog-oriented fashion within a regulated environment.