IT Service Technician for Hagen Schools (Mobile Devices) | IT-Servicetechniker*in für Hagener Schulen (w/m/d)

Job Summary

This role involves providing comprehensive IT support for schools in Hagen, focusing heavily on mobile devices. Key responsibilities include managing second-level IT support, administering Mobile Device Management (MDM) and Apple School Manager (ASM) systems, and organizing third-level support when needed. The technician will be crucial in training users and multipliers, performing troubleshooting, and managing IT incidents. They will also advise schools on technical matters, support training initiatives, and continuously evaluate and optimize existing technical processes to enhance digital learning environments. This position is ideal for a proactive, service-oriented individual eager to contribute to the digitalization of education.