IT Support Specialist | IT-Support - Mitarbeiter

Job Summary

This IT Support Specialist role involves providing essential first-level technical assistance to end-users, ensuring smooth daily operations. You'll be the primary point of contact for IT issues, handling incoming support requests via a ticketing system and phone, performing initial troubleshooting, and escalating complex problems to second-level support. A key aspect of the role includes supporting the ERP system, for which comprehensive training will be provided. This position is ideal for someone with a background in IT or relevant experience, who enjoys problem-solving and interacting with people, and is looking for a stable role with opportunities for professional development in a supportive team environment.