1st Level Support / Service Desk Specialist | Mitarbeiter*in für 1st Level Support / Servicedesk
Stiftung Forschungszentrum Informatik
Job Summary
This role is for a 1st Level Support / Service Desk Specialist who will be the primary point of contact for IT-related inquiries and issues within an innovative research environment. Day-to-day, you will perform initial analysis of tickets, troubleshoot basic hardware and software problems, provide immediate solutions, and escalate complex issues to senior colleagues. You will also contribute to the maintenance and development of the IT environment and support event technology operations. This position offers an opportunity to work in a collaborative team, contribute to the future of digital transformation, and benefit from continuous professional development and flexible working arrangements within a non-profit research institution.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration (Fachinformatiker für Systemintegration) or comparable IT-related qualification.
Experience
- Professional experience in IT support or a related field
- Ability to work independently and as part of a team
- High degree of initiative and conscientious work ethic
Languages
Additional
- Not specified