IT Service Desk Specialist | IT Servicedesk (m/w/d)

Job Summary

This role involves coordinating and contributing to a dynamic Service Desk team, ensuring stable, service-oriented, and customer-friendly 1st-level support. The specialist will be responsible for structuring team processes and workflows, fostering the professional development of Service Desk colleagues, and engaging in direct communication with clients while coordinating with other delivery units. The ideal candidate will have a background as an IT Specialist for System Integration or IT Systems Electronics Technician, coupled with proven experience in end-user support, particularly in 1st-level. Strong knowledge of MS Office tools and ticketing systems is essential, along with fluent German and good English skills. This position offers an attractive compensation package, comprehensive benefits, and excellent opportunities for professional growth within a leading IT service provider.