IT User Support Specialist | Anwenderbetreuer/in (w/ m/ d)

Job Summary

This role involves providing essential 1st-level IT support, acting as the primary point of contact for users experiencing hardware, software, telecommunications, and printer infrastructure issues. Day-to-day tasks include analyzing and classifying IT disruptions, developing solutions, and escalating complex problems to 2nd-level support. The specialist will also manage user accounts and access rights, maintain IT inventory, administer email accounts via MS Exchange Control Panel, and configure client hardware and software. This position is attractive due to its meaningful contribution to social security systems, flexible working conditions including up to 60% home office, and opportunities for professional development within a supportive team environment.