Customer Service Specialist | Customer Service Specialist (m/w/d)

Job Summary

This role is for a dedicated Customer Service Specialist to join an international leader in power tools, outdoor equipment, and accessories in Hilden. The specialist will be the primary point of contact for end-customers, retailers, and business partners, handling inquiries related to orders, delivery status, products, complaints, and warranty claims. Day-to-day tasks involve meticulously documenting customer interactions in the CRM system and coordinating with internal departments like sales, logistics, and repair services to ensure seamless operations. The ideal candidate will possess strong communication and problem-solving skills, a structured work approach, and contribute to process optimization and service quality improvements. This position offers an exciting opportunity to contribute to a dynamic company focused on innovation and customer satisfaction.