IT 1st and 2nd Level Support Specialist | IT 1st- und 2nd-Level-Support (m/w/d) - München

Job Summary

This role is for a service-oriented IT Support Specialist to join an innovative company in the creative industry in Munich. You will be the primary point of contact for internal users, providing 1st and 2nd level support both remotely and on-site. Key responsibilities include setting up and maintaining workstations, managing user accounts and access rights using tools like Active Directory and Microsoft 365, and assisting with IT system rollouts and updates. You will also document incidents and solutions in a ticketing system and contribute to the continuous improvement of IT support processes. The ideal candidate possesses strong problem-solving skills, a team-oriented mindset, and a structured approach to IT support, making this a great opportunity to contribute to a dynamic and technologically forward-thinking environment.