IT Support Team Lead | Gruppenleitung (m/w/d) für den IT-Support
Landratsamt Passau
Job Summary
This role is for an IT Support Team Lead in Passau, Germany, responsible for the technical leadership and development of an IT support and procurement team of 6 employees. The successful candidate will focus on fostering an efficient, customer-oriented service mentality, optimizing IT support and procurement processes, and ensuring the smooth acquisition of IT hardware and software. Key responsibilities also include managing vendor relationships, monitoring IT procurement, contributing to budget planning, and developing IT training concepts. This position offers an exciting opportunity to shape the IT landscape of a large public administration, requiring strong leadership, technical affinity, and expertise in IT service management and procurement. It's a full-time, permanent position within the public service, offering stability and development opportunities.
Required Skills
Education
Completed (technical) university degree in Business Administration, Computer Science, Business Informatics, Administrative Informatics, or a comparable field, or equivalent knowledge gained through many years of relevant and demonstrable professional experience.
Experience
- Professional experience in IT support
- Desirable experience in IT procurement
- Demonstrated experience in selecting and managing service providers and suppliers
- Proven knowledge and experience in IT Service Management, especially Incident Management and Problem Management
- Advantageous: In-depth knowledge of strategic purchasing and procurement of IT hardware, software, and license management
- Desirable: Basic knowledge of public procurement
Languages
Additional
- Driver's License Class B required.
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