Data Analyst Customer Service | Data Analyst Customer Service (m/w/d)

Job Summary

This role is perfect for a detail-oriented Data Analyst focused on enhancing customer service performance. You will be instrumental in collecting and analyzing critical data related to customer service levels, including order processing times, yields, and payment behaviors, to measure internal performance against key KPIs. A significant part of your day will involve developing and implementing reporting tools, optimizing existing systems for internal and external KPI reporting, and ensuring data accuracy by validating material master data. You will also serve as the primary contact for KPI reporting, providing training to colleagues on reporting structures and functionalities. This position offers the opportunity to contribute to the strategic development of new metrics and reporting systems, providing valuable insights through monthly analyses and reports for management. If you possess strong analytical skills, a knack for data integrity, and excellent communication abilities, this role offers a chance to make a tangible impact within a leading pharmaceutical service provider.