IT Helpdesk Specialist | IT Helpdesk Mitarbeiter (m/w/d)

Job Summary

This role is the primary point of contact for all IT-related inquiries and issues from employees. Day-to-day, you will provide essential support by troubleshooting and resolving IT problems via phone, email, or in-person. Key responsibilities include installing and configuring hardware and software, managing user accounts and access rights, and meticulously documenting support requests and solutions within a ticketing system. You will also train users on IT systems and applications and collaborate with other IT professionals on complex issues. This position is attractive for its focus on direct user support, problem-solving, and the opportunity to work across various IT systems, making it ideal for a customer-oriented and technically skilled individual.