IT Service Desk Employee | Mitarbeiter IT-Service Desk (w/m/d)

Job Summary

This role involves being the first point of contact for IT-related inquiries, providing essential 1st Level Support. Day-to-day tasks include receiving and processing IT requests via phone, email, and ticketing systems, performing initial analysis and prioritization of issues, and resolving standard problems independently. You will also document all processes, escalate complex issues to 2nd Level Support, and assist users with hardware and software. The ideal candidate will have an IT-oriented education or comparable qualification, some experience in IT support, and basic knowledge of Windows and Office environments. This position offers an opportunity to contribute to service quality improvement, with a focus on customer orientation and teamwork, making it an attractive entry point for IT-affine professionals.