Customer Service Engineer | Ingenieur für den Bereich Kundendienst

Job Summary

This role at Luculentus GmbH, part of the Schneider Group, involves independently managing complaint and service cases for a client in Geisenheim. Day-to-day tasks include creating service offers, conducting technical analyses with colleagues, and analyzing complaints to derive corrective actions. You will also be responsible for generating 8-D reports, tracking the implementation of corrective measures, leading quality discussions with customers, and developing service strategies. The ideal candidate will possess a background in electrical engineering or mechatronics, with experience in electromechanical devices or hydraulic components, and a proven track record in complaint processing. This position offers a long-term, permanent contract with attractive compensation, a supportive work environment, and opportunities for professional development within diverse projects.