IT Specialist (First-Level Support) | Fachinformatiker (m/w/d)

Job Summary

This role is for an IT Specialist specializing in First-Level Support, acting as the initial point of contact for customers of PVS eSolutions. The successful candidate will handle customer inquiries via phone, email, and the Jira Service Management ticketing system, providing technical and application-related assistance for the company's software solutions. Key responsibilities include independent analysis and processing of support tickets, initial troubleshooting, and problem resolution within the scope of first-level support. The position also involves documenting and tracking support requests, advising customers on optimal software usage, and occasionally contributing to projects, offering opportunities for professional development. This position is attractive due to the combination of a startup environment with the security of an established company, offering flexible working arrangements and various benefits.