Service Lead Service Desk | Service Lead (m/w/d) Service Desk

Job Summary

This role involves leading and coordinating a Service Desk team, ensuring the delivery of stable, service-oriented, and customer-friendly 1st-level support. The successful candidate will be responsible for structuring and developing the team, acting as a central communication interface between customers and other delivery units. Key qualifications include proven experience in end-user and 1st-level support, strong knowledge of Office tools (MS Office, O365), and proficiency with ticketing systems like Remedy or Jira. The position requires strong communication skills, a customer- and service-oriented mindset, and a high degree of initiative. This is an excellent opportunity for a professional looking to take on a leadership role in IT support, with the chance to shape a team and directly impact customer satisfaction.