IT Specialist System Integration – First Level Support & Coordination | Fachinformatiker (m/w/d) Systemintegration – First Level Support & Koordination

Job Summary

This role is for an IT professional who will serve as the primary point of contact for business customers, providing crucial first-level technical support for system integration issues. Day-to-day responsibilities include handling IT support requests via phone, qualifying tickets, coordinating deliveries, and meticulously planning and tracking callbacks and appointments. The ideal candidate will possess strong organizational skills, a solution-oriented mindset, and a foundational understanding of IT infrastructures, Windows environments, and networks. This position offers significant scope for personal development, including potential advancement to a second-level technician or project support role within a forward-thinking IT system house, making it an attractive opportunity for an IT all-rounder looking to grow their career.