IT Service Manager | Service Manager (m/w/d) IT
FERCHAU GmbH Niederlassung Koblenz
Job Summary
This IT Service Manager role involves overseeing the planning and execution of IT releases and updates, including the critical review of release notes. You will be responsible for implementing change requests, providing essential 3rd-level support for complex incidents and service requests, and continuously monitoring and ensuring high service quality through KPIs and SLAs. A key part of the role is creating and maintaining comprehensive system and process documentation. The ideal candidate will bring a strong background in IT or business informatics, possess practical experience with Coupa, and be proficient in both German and English, contributing to innovative projects for diverse clients.
Required Skills
Education
Completed degree or training in (Business) Informatics or comparable technical qualification
Experience
- Professional experience in a support environment
- Practical experience with Jira, especially ticket management, is a plus
Languages
Additional
- Not specified
More Jobs from FERCHAU GmbH Niederlassung Koblenz
Building Services Project Manager | Gebäudetechnik Projektleiter (m/w/d)
Sep 5, 2025
This role involves taking full responsibility for the planning, control, and implementation of compl...
Electrical Design Engineer | Elektrokonstrukteur (m/w/d)
Sep 3, 2025
This role is for an experienced Electrical Design Engineer who is passionate about innovation and te...
Application Developer | Anwendungsentwickler (m/w/d)
Sep 1, 2025
Join FERCHAU as an Application Developer to drive innovation and technology forward, contributing yo...