Junior Consultant Customer Experience & Transformation | (Junior) Consultant Customer Experience & Transformation (m/w/d)

Job Summary

As a Junior Consultant in Customer Experience & Transformation, you will play a pivotal role in advising clients on end-to-end CX and transformation projects. Your daily tasks will involve applying creative techniques and innovative tools to design solution concepts for CX strategy, service and value proposition design, CX organization, and CX measurement. You will also support the development and implementation of digital transformation initiatives within organizational, process, and system landscapes. Utilizing qualitative and quantitative analyses, you'll identify optimization measures to enhance customer interactions. This role offers the chance to work in a collaborative environment, applying customer-centric and agile methodologies to deliver high-quality results, while continuously expanding your expertise within an interdisciplinary team. This position is ideal for someone passionate about innovation, digitalization, and service design, looking to make a tangible impact on client success.