1st and 2nd Level IT Support Specialist | 1st und 2nd-Level Support (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd-level IT support, addressing a wide range of technical issues and service requests via phone, email, and ticketing systems. You'll be the first point of contact for users, performing initial troubleshooting, resolving common problems independently, and escalating complex issues to specialized teams. Key responsibilities include installing and configuring IT workstations, managing standard applications and hardware, and administering user accounts in Active Directory. The ideal candidate will have a solid IT education or equivalent experience, strong knowledge of operating systems like Windows and macOS, proficiency with Microsoft 365, and fundamental understanding of hardware, networking, and IT security. Experience with ticketing systems and remote support tools is crucial. This is an attractive opportunity for a detail-oriented professional looking to contribute to a global leader in engineering and IT, supporting a diverse and dynamic work environment.