Process Manager: IT Operations & Service Management | Prozessmanager: IT-Operations- & Servicemanagement (m/w/d)

Job Summary

This role is for a Process Manager focusing on IT Operations and Service Management, playing a pivotal part in shaping and advancing the IT process landscape. The successful candidate will support the department in conceptualizing and implementing central IT operations processes based on ITILv3, acting as a crucial interface between IT management and operational technology. Key responsibilities include analyzing existing workflows, coordinating process development, advising on new process implementations, and ensuring compliance with regulatory and operational requirements. The role also involves acting as a Product Manager for JIRA Service Management, developing training concepts, and leading or co-leading projects. This position offers a chance to actively drive the energy transition by optimizing IT processes within a growing company that is transforming its infrastructure into a hydrogen network.