Project Manager / Artificial Intelligence Specialist | Mathematiker (m/w/d)

Job Summary

This role involves leading critical digitalization projects within the "Sales Lotteries and Customer Care" department, specifically focusing on "Innovation and AI." The successful candidate will primarily manage the implementation of a chatbot for customer service, overseeing its entire lifecycle from conception to operation, aiming to enhance service quality and customer proximity. Additionally, they will lead the "Artificial Intelligence" working group, coordinating the company-wide "FIT-with-AI" initiative to identify AI potentials, launch pilot projects, and ensure knowledge transfer across departments. This position is ideal for a professional eager to drive the continuous development of data-driven and user-centric solutions, shaping new ventures beyond just AI, within a supportive public service environment in Munich.