IT Service Desk Employee | Mitarbeiter für den IT Servicedesk (m/w/d)

Job Summary

This role is for an IT Service Desk Employee who will be a crucial part of the IT & Digitalization team, ensuring the smooth operation of IT systems. Day-to-day, you will be the first point of contact for all IT-related inquiries, providing expert advice and support both on-site and remotely. You will actively troubleshoot hardware and software issues, qualify support requests, and escalate them to 3rd-level support when necessary. A key aspect of the role involves contributing to the continuous improvement of service processes and other IT initiatives. This position offers long-term career prospects and development opportunities within a leading market company, making it an attractive choice for someone passionate about IT and customer service.