Business Process Consultant ServiceNow ITSM | SoftwareOne Deutschland GmbH: Business Process Consultant (gn) ServiceNow ITSM

Job Summary

As a Business Process Consultant specializing in ServiceNow ITSM, you will play a crucial role in helping organizations analyze, design, and optimize their business processes using the ServiceNow platform. You will collaborate closely with various stakeholders to understand existing workflows, identify pain points, and translate requirements into scalable ServiceNow solutions. Key responsibilities include conducting workshops and interviews, designing solutions for ServiceNow functionalities like Incident, Request, Change, Knowledge, Configuration, and Problem Management, and supporting implementation with technical teams. This position offers an exciting opportunity to contribute to cutting-edge IT solutions and actively shape SoftwareOne's success story in the DACH region, focusing on IT Service Management.