IT Support / Helpdesk Specialist | Mitarbeiter IT Support / Helpdesk (m/w/d)

Job Summary

This role is for an ambitious IT Support / Helpdesk Specialist looking to advance their career within a leading European technology services platform. Day-to-day, you will provide crucial 1st and potentially 2nd level IT support, handling inbound incidents and service requests via phone and in-person. Your responsibilities include classifying and dispatching tickets, managing user change requests, and potentially adjusting infrastructure systems like firewalls, proxy servers, antivirus, and VPN solutions. You will also be involved in the technical operation of systems, coordinating resource allocation and maintenance. This position offers a dynamic environment with diverse tasks and continuous opportunities for growth, working on exciting projects for prominent clients across various industries, focusing on support and security within IT system integration and optimization.