Service Hotline Technician | Techniker - Service Hotline (m/w/d)

Job Summary

This role is for an ambitious Service Hotline Technician to join FERCHAU, supporting customers across Europe, Russia, Africa, and India. Day-to-day, you'll be the first point of contact for technical inquiries, providing essential support, managing tickets from inception to resolution, and analyzing call data in the CRM system. You'll also identify opportunities for preventative maintenance and performance improvements in client systems, and coordinate spare part orders. The ideal candidate will have a technical background in electrical engineering, mechatronics, or automation technology, with experience in machine and plant assembly or commissioning. Good command of MS Office and SAP is required, along with excellent English language skills. This is an attractive opportunity for both entry-level and experienced professionals to contribute to innovative projects and advance their careers in a dynamic technological environment.