Technical Support Specialist | SAMSUNG - Mitarbeiter Technical Support (m/w/d)

Job Summary

This role involves being the primary point of contact for customers via a service hotline, managing and coordinating service requests, and approving them. Key responsibilities include preparing cost estimates, tracking service deployments, and planning and monitoring service assignments and providers, including spare parts procurement. The specialist will also coordinate communication with service providers, review service reports, handle internal billing for service assignments and contracts, and manage invoice creation and dispatch. This position is ideal for someone with a technical background or strong back-office/service control experience, excellent organizational skills, and a commitment to customer satisfaction, offering the chance to be part of Samsung's success in a dynamic technical support environment.