Service Desk Agent | Service Desk Agent (w/m/d)

Job Summary

As a Service Desk Agent, you will be the first point of contact for IT customer inquiries, providing crucial 1st-level support. Your day-to-day will involve efficiently solving and documenting problems, logging and prioritizing tickets in the IT service management system, and independently analyzing and resolving issues. You'll escalate complex cases to specialized teams, maintain the knowledge database, and monitor Service Level Agreements (SLAs) to ensure high service quality. This role offers the chance to take on early responsibility within a supportive, family-like environment, with excellent career prospects and individual development opportunities in an international setting. You'll be part of a fun and enthusiastic team, contributing to a secure workplace.