IT Support / Helpdesk 1st Level | IT Support / Helpdesk 1st Level (all genders)

Job Summary

Join the DELLO GRUPPE in Hamburg-Eppendorf as an IT Support / Helpdesk 1st Level professional. In this role, you will be the first point of contact for users, providing essential support for client applications, access permissions, and hardware/peripheral systems. Your daily tasks will involve documenting and processing support requests, creating and updating system documentation, and conducting IT user training. You'll also handle 2nd level support for specific areas, manage services and templates within the ticketing system, and communicate with vendors to resolve issues. This position is ideal for someone with a background as an IT Specialist or a motivated career changer, offering a dynamic environment where you can apply your IT skills and innovative thinking to support the company's IT operations.