1st Level IT Supporter | 1st Level Supporter (m/w/d)

Job Summary

As a 1st Level IT Supporter, you will be the initial point of contact for all IT-related inquiries, providing prompt and effective assistance to customers and internal teams. Your daily tasks will involve handling IT requests, resolving software and hardware issues, documenting support tickets, and escalating complex problems to the 2nd Level Support. This role requires strong communication skills, a problem-solving mindset, and a friendly demeanor to ensure smooth IT operations. The position offers a dynamic work environment, opportunities for professional development, and a supportive team culture within a company dedicated to innovative IT solutions.