First Level IT Support Specialist | First Level Support

Job Summary

This role is for an IT Support Specialist to join a dynamic team at a large IT service provider in Nuremberg. The specialist will be the first point of contact for support inquiries, ensuring smooth operation across various system environments. Key responsibilities include processing tickets according to SLAs, troubleshooting issues, and maintaining excellent customer communication via phone, email, and ticketing systems. The position also involves software maintenance and patch management. This is an attractive opportunity for individuals with a strong IT affinity who enjoy direct customer interaction and want to contribute to a crucial support function.