1st/2nd Level Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support, acting as the first point of contact for user inquiries and technical issues. Day-to-day tasks include receiving and documenting support requests via phone, email, and in person, analyzing and classifying IT disturbances, and escalating complex issues to administrators. The specialist will also be responsible for installing new hardware and software and providing general IT assistance to users. Key qualifications include a completed IT education, strong knowledge of hardware/software installation, experience with ticketing systems, and proficiency in standard operating systems and MS Office. This position offers an opportunity to leverage problem-solving and communication skills in a customer-focused IT environment.