IT Support Service Desk Specialist | IT Support Service Desk (m/w/d)

Job Summary

This role is for an IT Support Service Desk Specialist within a leading HR services group in Germany. The specialist will be responsible for managing mobile devices, internet connections, and mobile contracts, as well as handling hardware procurement and configuration (e.g., routers, switches, VPNs, notebooks). A key part of the role involves providing professional and friendly support to customer inquiries via phone, ticketing system, email, or chat, documenting these interactions, and collaborating with other departments to resolve complex issues. The position offers a chance to be part of an international company, contribute to shaping the future of HR management, and work in an environment that values innovation and individual ideas.