First and Second Level IT Support Specialist | First und Second Level Support (m/w/d)

Job Summary

This role is for an ambitious IT professional to join FERCHAU, a company focused on connecting people and technologies and delivering IT solutions. The specialist will provide essential First and Second Level IT support to internal users, handling disruptions and service requests through various channels like phone, email, and a ticketing system. Key responsibilities include diagnosing and resolving hardware and software issues, as well as installing, configuring, and maintaining workstations and mobile devices. The position offers an opportunity to contribute to a knowledge base, collaborate with other IT teams on complex cases, and grow professionally within a supportive environment that values teamwork and problem-solving.