First- and Second-Level IT Support Specialist | Mitarbeiter (m/w/d) First- & Second-Level-Support

Job Summary

This role is for an ambitious professional looking to connect people and technology by providing essential First- and Second-Level IT Support. Day-to-day responsibilities include receiving, reviewing, and processing incident reports, managing phone and ticketing systems from acceptance to resolution and documentation, and acting as a primary contact for customer inquiries and issues. The specialist will also support customer projects in data cleansing and error analysis, and maintain various internal systems. This position is ideal for a career starter, offering an indefinite contract, continuous professional development through an in-house academy, and a supportive team environment, making it an attractive opportunity to gain practical experience and advance in the IT field.