IT Support Specialist | IT-Supporter:in (w/m/d)

Job Summary

This role is for an IT Support Specialist within the University Computing Center (HRZ) at TU Darmstadt, focusing on direct user support. The specialist will be responsible for providing first and second-level support, handling incident reports and service requests, and maintaining technical documentation in both German and English. Key tasks include troubleshooting Office applications (Microsoft 365, LibreOffice), configuring web conferencing solutions, and supporting email clients and network access (WLAN, LAN, VPN). The ideal candidate will have a strong background in IT helpdesk support, with extensive experience in analyzing and resolving user issues across diverse operating systems and devices. This position offers an opportunity to contribute to a leading technical university, providing essential IT services for research, teaching, and study, with a focus on continuous development and a supportive work environment.