IT Technician 1st Level Support | IT-Techniker 1st-Level-Support (m/w/d)
ncc guttermann GmbH
Job Summary
This role is for an IT Technician specializing in 1st Level Support, acting as the primary point of contact for customer IT issues. You will be responsible for providing telephone and in-person support, analyzing and resolving problems, and qualifying service requests before escalating them to 2nd Level Support. A key part of the role involves monitoring IT systems and coordinating tasks, ensuring smooth communication between customers and internal support teams. This position is ideal for someone with strong problem-solving skills, a customer-focused approach, and a desire to work with cutting-edge technologies in a dynamic, team-oriented environment focused on digital transformation.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration, Network Administration, or comparable qualification.
Experience
- Professional experience in supporting server and client operating systems
- Professional experience in handling network technologies (TCP/IP, Router, Switch)
Languages
Additional
- None
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