Customer Service Support Engineer | Customer Sevice Support Engineer
1solution AG
Job Summary
Join a dynamic team where you act as the everyday hero for clients facing IT issues. This role positions you as the primary voice and face of the service desk, handling support via phone, remote access, or on-site visits. Your core mission involves proactive problem-solving, encompassing analysis, diagnosis, and rapid implementation of solutions to minimize client downtime. You will be responsible for the installation and maintenance of essential hardware and software, ensuring seamless operations. Success in this role requires a blend of strong technical acumen, particularly in Microsoft 365 and basic networking, coupled with excellent interpersonal skills. The company offers a stimulating environment, modern tools, flexible working arrangements including home office options, and significant support for continuous professional development, ensuring your job remains challenging and rewarding.
Required Skills
Education
IT vocational qualification or equivalent substantial professional experience
Experience
- Professional experience in IT support or a comparable technical basis
- Proven ability to install and maintain hardware and software systems
- Experience working collaboratively with project teams and system engineers
Languages
Additional
- Must possess a Category B driving license. Requires a structured, customer-oriented approach and strong teamwork skills.