User Help Desk Specialist | User-Help-Desk-Mitarbeiter (m/w/d)

Job Summary

This role involves connecting people with technology by providing essential IT support. The User Help Desk Specialist will be responsible for receiving, analyzing, and processing user inquiries from various locations, as well as recording, classifying, and escalating incident reports within a ticketing system. Key responsibilities also include managing Microsoft Active Directory, installing software on end devices, and troubleshooting client issues. This position is attractive due to the opportunity to work on exciting projects for leading IT solution providers, benefit from diverse training programs, and enjoy the stability of an unlimited employment contract. The role offers flexibility through mobile working options and the convenience of working near your home base, supported by over 130 branches.