1st and 2nd Level IT Supporter | Supporter 1st und 2nd Level (m/w/d)

Job Summary

This role involves providing essential technical assistance to users and system administrators, focusing on both server and client-side issues. The successful candidate will independently handle tickets within a first and second-level support framework, contribute to the development of the helpdesk's knowledge base, and conduct user training. Key qualifications include a background in IT system integration or a comparable field, extensive experience in user software and hardware support, and proficiency with ticketing systems and ITIL processes. This position offers an opportunity to work on exciting projects for leading IT solution providers, optimize IT infrastructures, and contribute to a team dedicated to advancing technology.